Contact VogueBeautify for Quick Assistance on Defective Items

FAQ:

Questions?

Feel free to reach out to us; our dedicated customer service team is ready and eager to assist you with any inquiries you might have! Whether you have questions about your order, need assistance with a product, or require general information, we’re here to help.

We take pride in responsive communication, and you can expect to hear back from us as swiftly as possible, typically within just a few hours at most.

Email: info@voguebeautify.com
Phone: +1 (319) 289-9003

Here are the most frequently asked questions:

When will I receive my order?
Orders are typically dispatched from our warehouse within 3 to 4 business days. Once dispatched, delivery generally takes an additional 3 to 5 weeks, depending on your location. Please be aware that during peak shopping seasons, processing times may extend up to 6 business days before your order is sent out. Additionally, we currently do not offer pickup points for collection; all deliveries will be made to your specified shipping address.

My order is incomplete?
Due to our extensive network of storage locations and partnerships with various producers, it's possible for you to receive your items in separate packages. Therefore, there's no need for concern if all items do not arrive at the same time. We aim to provide a smooth shopping experience, and average delivery times range from 3 to 5 weeks; however, some packages may require a little extra time to reach you.

If your package fails to arrive after 45 business days following your order date, we will promptly issue you a full refund. You will also be allowed to keep the item should it eventually arrive. Please do not hesitate to contact us at info@voguebeautify.com if you experience issues with receiving your order.

Can I cancel or modify my order?
We understand that circumstances can change and modifications may be necessary. To facilitate this, we process orders quickly—typically within 12 hours. You have a window of 12 hours after placing your order to send us an email at info@voguebeautify.com for any cancellation or modification requests.

If you miss this window, please note that your items will likely have already been dispatched, and we will not be able to accommodate changes to your order.

The item I received is broken/defective?
Despite our diligence in selecting reputable carriers, there can be instances where an item arrives damaged. If you encounter a broken or defective item, please contact us at info@voguebeautify.com and provide us with the relevant details:

Your order number, a description of the issue (e.g., whether it’s a wrong or defective item), and a photo or video illustrating the problem. You can rest assured that you won’t need to return the defective item, and we will directly process a refund for your order in the form of a voucher. If you prefer an alternative method of refund, just let us know, and we’ll assist you accordingly.

What payment methods do you accept?
We strive to create a seamless shopping experience by accepting a variety of payment methods on our website. This includes major credit cards such as Visa, American Express, MasterCard, as well as debit cards, PayPal, and bank cards.

Are my information secure?
Your security is our top priority.